Helpdesk 0844 376 0040
The ImmForm Website and Associated Services
ImmForm is a website used by the Department of Health (DH), Public Health England (PHE) and the National Health Service (NHS) to:-
Collect data on vaccine uptake for immunisation programmes
Provide vaccine ordering facilities for the NHS
Collect data incidence of influenza (flu) and influenza-like-illness (ILI)
For further information on ImmForm, please see
ImmForm Helpsheet – What is ImmForm?
, available at:-
Vaccine Uptake Survey Contacts
If you need to contact us about a particular ImmForm survey, please check the appropriate user guide first, as these guides cover the majority of questions. Other guidance, such as Tripartite Letters, may also answer your query.
Tip: User Guides and other relevant documents are published on ImmForm at:
If you are not logged onto ImmForm you can access some of the user guides published on the Inside Government website at:
You should consider contacting your local NHS England Team Immunisation Coordinator or Clinical Commissioning Groups (CCG) Immunisation Coordinator (as appropriate) in the first instance.
If you need to contact us about a specific survey, then please use the appropriate mailbox as follows:
HPV (human papillomavirus survey):
Meningitis ACWY survey:
Meningitis B survey:
MMR (measles, mumps & rubella survey):
PPV (pneumococcal polysaccharide vaccine survey):
Prenatal Pertussis survey:
Seasonal Flu (Childhood Flu survey):
Seasonal Flu (Frontline Healthcare Worker survey):
Seasonal Flu (GP Patients survey):
You can also use the feedback facility function on the ImmForm website, selecting the appropriate feedback category from the dropdown list. Please use the feedback facility available from the tab at the top of the screen
(or click here)
. Please categorise your feedback so that we can ensure it gets to the correct part of the team as quickly as possible.
Please DO NOT send queries about specific surveys to the ImmForm mailbox, as they have to be forwarded on, which will delay the response to your query.
Vaccine Supply Contacts
The Vaccine Supply mailbox
should be used for:-
Non-medical queries relating to the supply of vaccines
Queries relating to any supply aspect of the Childhood Immunisation Programme
Vaccine Update Newsletter
The Vaccine update mailbox
should be used for:-
Requests to subscribe to the Vaccine Update Newsletter
Requests to unsubscribe Vaccine Update Newsletter Vaccine Order Queries
Vaccines for the National Immunisation Programmes for the NHS can only be ordered via ImmForm. If you have any queries about vaccine orders, please email the ImmForm Support Team at
Tip: The ImmForm Team are NOT responsible for the delivery of vaccines – see ‘Vaccine delivery queries’ below.
Vaccine Delivery Queries
Movianto are responsible for the delivery of ordered vaccines. For any queries about deliveries, please contact Movianto customer services on 01234 248632 or email them at:
Vaccination Programme Policy Queries
If you have specific queries regarding the policy of any of the vaccination programmes that are not addressed in the relevant Tripartite letter or other guidance, then please send your query to DH via the General enquiries and freedom of information requests (see
Flu/ILI Surveillance Survey Contacts
If you have specific queries about the Flu/ILI data collections made by the HPA via ImmForm, please contact
Changes of Details
ImmForm relies on key registration details, such as your NHS Organisation Code to identify the organisation you belong to, or your delivery address for supply of vaccines, or your e-mail address for logging in and for sending important communications. Therefore, it is important that you tell us of any changes.
The changes you need to tell us about:
Please tell us of any changes to the following:
Change of contacts for an organisation (e.g. Flu Coordinator, Vaccine Supply Contact etc)
Change of NHS Organisation Code (e.g. if GP Practices merge)
Change of postal address (particularly important if registered as a vaccine supply delivery address)
Change of details for a contact (e.g. e-mail address, telephone number)Please email details of the change(s) to
The ImmForm Team
0844 376 0040
Last updated: 27/01/2016